1. If on the Magnifi platform, try the Audio/Video Reset option at the top of your screen while in a meeting. Clicking this button resets your audio and the video feed for the other users in the meeting. Follow the on-screen screen instructions to re-enter the meeting. NOTE: This option does not exist for Widget-generated Meetings
2. If it still doesn't work, power cycle your Android phone to clear out any old data from your cache.
There are a few setting to check if your camera isn't working properly.
1. Have you granted permission to Magnifi to use your camera?
In your site settings on your browser, you have to allow Magnifi to access the camera. First, make sure you're actually signed into Magnifi and on the site. Next, click on the little padlock icon to the left of the URL in your address bar.
A box will appear showing you the security settings for this particular webpage for your Camera, Microphone, Notifications, etc. Ensure that the Camera, Microphone, and Notifications are all set to "ALLOW" in the drop down lists. These settings will only affect the Magnifi site itself.
To make changes to these settings, click on SITE SETTINGS at the bottom of the box and you will be taken to the settings for the domain you are currently on. To change the setting, click on Access your camera and set it to "Allow."
Close the settings box and test your camera.
3. If you are in a call, confirm that your camera is turned on in Magnifi.
In a One to One call, the camera icon will be at the bottom of the screen in the call bar, and it will look like this:
When the Camera icon has a line through it, as above, it means your Camera is turned OFF
When the Camera icon is plain, as above, it means your Camera is turned ON.
In a Free, By The Minute, or Prepaid Group Call, the Microphone icon is also at the bottom of the screen in the call bar. Group Calls have a slightly more complex call bar, which on Windows appears when you hover.
You can see in the example below the Camera is turned OFF when it is orange and has a line through it.
When the Camera is turned on it is teal, without a line through it, as in the example below