1. Before entering a call, ensure your Mac microphone is recognized and selected.
On your Mac, Click on the Apple menu top left. Open System Preferences.
Click on the Sound icon.
Select Input from the tabs at the top of the window. You should see ‘Internal Microphone’ listed in the table—this is your MacBook’s built-in microphone.
Select the ‘Internal Microphone’ and start saying something out loud to make a sound. Below the Input selection box you should see some grey bars lighting up to show the input level. Drag the Input volume slider above that so that the microphone volume is loud enough.
2. Have you granted permission to KnowledgeSuite to use your microphone?
Make sure you are on the KnowledgeSuite website. Go to Safari > Settings for The Website.
A box will appear outlining what the settings currently are. Confirm the following:
- Auto-Play: Allow All Auto-Play
- Pop-up Windows: Allow
- Camera: Allow
- Microphone: Allow
If any of the settings are not as listed, click on the Allow/Deny/Ask part of the setting to adjust
Next, to confirm these settings, go to Safari > Preferences. This will bring up a larger settings box.
Click on Microphone in the left column, and confirm that the setting for prod.magnifi.io is set to Allow.
Close the window when you are done.
3. Power cycle the system.
Power the computer down down, plug in your earphone/mic (if using), then power the computer up again.
This should clear out any old data from your cache. You should now have a functioning Microphone.
4. If you are already in a call, confirm that your microphone is turned on in KnowledgeSuite.
In a One to One call, the microphone icon will be at the bottom of the screen in the call bar, and it will look like this:
When the Microphone icon is plain, as above, it means your Mic is turned ON
When the Microphone icon has a line through it, as above, it means your Mic is turned OFF (muted)
In a Free, By The Minute, or Prepaid Group Call, the Microphone icon is also at the bottom of the screen in the call bar. Group Calls have a slightly more complex call bar.
You can see in the example below the Mic is turned ON when it shows as teal.
When the Mic is turned OFF it is orange and has a line through it, as in the example below