During their available hours, you can initiate a one to one call with a provider.
If the provider is a Paid Provider, and you do not yet have a credit card on file with Magnifi, you will see a note on their profile indicating that you need to have a credit card on file to make this call. You will not see this warning if you do have a credit card on file. For information on how to add your credit card information please visit our Settings page
1. To initiate a One to One call
Click on the "Call Now" telephone icon at the bottom of either the provider’s Search results card or their Profile.
2. A pop-up will appear outlining the Provider’s rate per minute for the call, and number of Free Minutes offered.
Click “Accept” to accept these charges, or Cancel to end the calling process.
3. The system will then call the provider.
While the call is ringing through, you will see a black screen with the notation “Calling…” and you will hear it ringing.
4. If the Provider is able to take your call, the connection will be made.
Please note that at first you will only be on an Audio call with the Provider. If you wish to activate video, once the call is connected, click on the Video Camera icon at the bottom of the call box. Your camera will activate. The Provider will activate their own video is the same way.
5. Call Timer and Approximate Cost
During the call, at the bottom left of the call box you will see a call timer which lets you know how long the call has been active and the approximate cost of the call, for your convenience.
6. Ending the call
When the time comes to end the call, either Host/Provider or Caller can hang up by clicking on the red telephone icon at the bottom of the screen.
7. Call Summaries
After disconnect, you will be presented with a Call Summary screen which outlines the length of your call, how many free minutes were applied, and the overall cost of your call. It will also give you the opportunity to rate your Provider in a star rating system and add any comments you many have. Click Submit to submit your review.
Providers receive a similar summary which outlines their earnings from the call. Providers do not have the option to rate their clients.
8. Email Receipts
Both Host/Provider and Caller will receive an email receipt outlining the charges for the call, which are charged to the caller’s credit card as soon as the call is completed.