Below are the most commonly asked questions our providers get from callers.
- Question: Why doesn’t my Magnifi provider call me?
- Answer: Only the caller can call the provider.
- Question: I’ve written on my questions in the chat feature to the provider. Why aren’t they answering me and giving me advice?
- Answer: In order to get advice you must call a provider and pay them for their time. The text feature is a free tool to help the you, the caller and provider facilitate a live one-on-one booking session at a time that is mutually convenient. It is not intended to get free advice.
- Question: How do I make an appointment?
- Answer: Magnifi is on-demand tool where appointments are not required. If the provider is not available then you may use the texting tool to schedule a time that is mutually convenient.
- Question: How do I know when my Magnifi provider is available?
- Answer: the hours are shown on the right hand side under their profile banner. If the icon is grayed out they are on another call. If they do not answer they may not be available at that time. If that is the case simply send them a message using the texting tool to schedule a time that is mutually convenient.
Magnifi connects knowledge providers with knowledge seekers through paid, real-time audio or video consultation anytime, anywhere. Advice and coaching are done through through the app via a video/voice calling feature. Get started in three easy steps:
SEARCH - Search by name or keyword or browse through a community and network of knowledge providers—experts, coaches, consultants, and solopreneurs—from around the world who offer expertise matching your exact learning need. Select a provider profile.
CHECK AVAILABILITY - Connect with a knowledge provider in real-time safely and securely. Check availability on the providers profile. If they are not available send a free text message to coordinate a time that is mutually convenient.
CONNECT IN REAL-TIME - Call the provider and talk in real-time. Pay only for the call time needed, on a minute-by-minute basis.