How to Report Problems

If you experience any issues while using the Magnifi app, we recommend you shake your phone until you see the below menu, then tap Report a problem:

This will allow you to submit screenshots of your current screen (which you can draw on if you would like to point out a specific issue). You take a screen recording video (with or without audio) to recreate your issue for us.

Submitting this request also provides us with detailed app logs so that we can better diagnose why the problem occurred.

You may also contact us through other channels - see How Can I Contact Magnifi? for ways to get in touch with us.

We really appreciate your interest in Magnifi and would love any feedback you have.